New York, NY — January 6, 2020
Aigent, the leading artificial intelligence driven solution for customer call centers, today announced it has named Casey McGuane, Executive Vice President of Business Development. With 20 years of entrepreneurial and sales experience and deep expertise in financial services, McGuane will play a lead role in positioning Aigent for its next phase of growth.
Over the course of two decades, McGuane has helped early-growth companies to scale their businesses, primarily in banking, financial services, and fintech. Previously he served as Chief Operating Officer at BankMobile, a mobile banking technology that offers one the largest digital banking platforms in the U.S. BankMobile provides access to checking and savings accounts, personal loans, credit cards, and financial wellness. Before that he served as Chief Operating Officer at Higher One, a financial services company that provides data analytics, banking and payment delivery solutions for colleges and universities. In this role, McGuane led partner and customer services and operations, and oversaw an 800-seat call center.
“Casey is the ideal leader for Aigent as we seek to expand the adoption and impact of our customer call center solutions,” said Ray Iglesias, CEO of Aigent. “His proven track record in fueling growth at fintech start-ups will play a critical role in our continued expansion into new markets.”
“Call center operations are seeing new efficiencies through the use of artificial intelligence and technologies that enable them to make more informed decisions in real time,” said Iglesias. “As we build on these opportunities and expand our footprint, we need a business development team that understands the needs of banks and financial institutions. With his entrepreneurial acumen, and experiences both as an operator and with large customer bases, Casey will deliver this foundation and I’m excited to have him join the team.”
“There is tremendous opportunity associated with the application of artificial intelligence to call centers,” said McGuane. “I’m excited by what these technologies can do for the customer experience in fintech, both in terms of achieving greater efficiencies across operations as well as better decision making around customer interactions.” “I’m excited to build and scale our pipeline and introduce our technology to banks as well as emerging and leading payments providers.”
Aigent is a Live Voice AI Saas platform that quickly and easily connects to most existing premise or cloud-based telephony systems and provides real-time, content-based guidance to call center agents. Detecting opportunities during a live call, Aigent helps agents deepen customer relationships while supporting corporate client objectives to generate new and protect existing revenue. Designed for Inbound and Outbound calls; Customer Service, Support, and Sales, Onsite, and Work From Home. Our platform natively supports English and can be customized to support any language.