New York, NY — December 8, 2020
Aigent, the leading artificial intelligence driven solution for customer call centers, today announced it has secured a $5 million Series Seed II financing.
Aigent’s innovative platform is designed specifically for call centers and has quickly emerged as a key piece of the customer experience. Using artificial intelligence, speech recognition and national language processing, the platform is designed to optimize agent performance by addressing service breakdowns that can have an adverse effect on customer experience and brand loyalty. It is integrated with existing telephony and CRM systems and involves active listening to calls in real-time to facilitate higher performance by agents.
“Our mission is to improve the speed and effectiveness of calls with customer agents,” said Ray Iglesias, Co-Founder and CEO of Aigent. “With our technology, call center agents and supervisors have access to a tool that provides them with critical information in real-time,” he said.
Iglesias said the new fundraising will allow Aigent to go to market with its core technology platform while continuing to expand it, bringing new efficiencies to customer call centers. Aigent plans to build out its technology and engineering team under Sebastian Lagemann its Chief Technology Officer, who joined the firm in 2018. Aigent also plans to launch new sales and marketing teams.
The financing follows Aigent’s initial seed funding round in 2018
Aigent is a Live Voice AI Saas platform that quickly and easily connects to most existing premise or cloud-based telephony systems and provides real-time, content-based guidance to call center agents. Detecting opportunities during a live call, Aigent helps agents deepen customer relationships while supporting corporate client objectives to generate new and protect existing revenue. Designed for Inbound and Outbound calls; Customer Service, Support, and Sales, Onsite, and Work From Home. Our platform natively supports English and can be customized to support any language.