New York, NY — September 17, 2018
Aigent, the leading artificial intelligence driven solution for customer call centers, today announced it has secured $1.4 million in an initial fundraising. Led by Co-Founder and CEO Ray Iglesias, and Jonathan Weiner, noted fintech investor, this is Aigent’s first external fundraise and source of institutional capital. With the new funding, Aigent will seek to build out its core technology and team focused on bringing greater efficiencies to customer call centers.
Aigent’s innovative platform is designed specifically for call centers and has quickly emerged as a key piece of the customer experience. Using artificial intelligence, speech recognition, and national language processing, the platform is designed to optimize agent performance by addressing service breakdowns that can have an adverse effect on customer experience and brand loyalty. It is integrated with existing telephony and CRM systems and involves active listening to calls in real-time to facilitate higher performance by agents.
The company will use the funds to develop its technology, which will consist of its speech model, an automatic speech recognition technology that will enable it to transcribe audio to text in a high-quality, efficient way. It will build out other components of its technology architecture, as well as a world-class team of engineers to deploy a platform to process real-time voice calls and deliver results to call-center agents.
“We’re convinced that our technology will truly revolutionize the customer experience,” said Founder Ray Iglesias. “By delivering a platform that delivers real-time functionalities, we’re enabling companies to provide higher quality service and save money. With this funding, we’re positioned to expand our resources that will transform call center operations and ultimately help companies offer a more robust customer experience.”
Aigent is a Live Voice AI Saas platform that quickly and easily connects to most existing premise or cloud-based telephony systems and provides real-time, content-based guidance to call center agents. Detecting opportunities during a live call, Aigent helps agents deepen customer relationships while supporting corporate client objectives to generate new and protect existing revenue. Designed for Inbound and Outbound calls; Customer Service, Support, and Sales, Onsite, and Work From Home. Our platform natively supports English and can be customized to support any language.