Amsterdam, The Netherlands — July 6, 2020
Aigent today announced the launch of its Scenario Editor, a new tool designed to assist call center agents with call information in real time.
“Our Scenario Editor is the brain center for our platform,” said Sebastian Lagemann, Co-Founder and Chief Technology Officer of Aigent. “The ability to configure messages and deploy them quickly and without delays provides customers with a wide range of use cases for our customers,” he said.
With Scenario Editor, call center supervisors and managers can configure a range of different triggers that can be used to send messages to agents. Using the tool, customers can leverage simple text-triggers, time-based triggers and sophisticated intent and semantic triggers to agents in help them address challenges they face during customer calls in real-time.
Armed with these triggers, agents can respond to customers, and manage any challenges that arise, in a suitable fashion – whether it’s to escalating a call, offer a benefit to an upset customer, or take other action.
“Scenario Editor is making AI accessible to the entire business,” said Lagemann. “With this tool, organizations have an easy-to-use way to provide guidance to their agents,” he said. “Every stakeholder in the business – from operations to agent team-leads – can use the intelligence to make real-time decisions that improve the customer experience.”
Aigent is a Live Voice AI Saas platform that quickly and easily connects to most existing premise or cloud-based telephony systems and provides real-time, content-based guidance to call center agents. Detecting opportunities during a live call, Aigent helps agents deepen customer relationships while supporting corporate client objectives to generate new and protect existing revenue. Designed for Inbound and Outbound calls; Customer Service, Support, and Sales, Onsite, and Work From Home. Our platform natively supports English and can be customized to support any language.