Amsterdam, The Netherlands — November 6, 2017
Aigent, the leading artificial intelligence driven solution for customer call centers, today announced it has named Sebastian Lagemann as Chief Technology Officer. Lagemann will be responsible for leading and building a world-class team of engineers focused on developing Aigent’s core platform to process real-time voice calls and deliver results to call-center agents.
Aigent’s innovative platform is designed specifically for call centers and has quickly emerged as a key piece of the customer experience. Using artificial intelligence, speech recognition and national language processing, the platform is designed to optimize agent performance by addressing service breakdowns that can have an adverse effect on customer experience and brand loyalty. It is integrated with existing telephony and CRM systems and involves active listening to calls in real-time to facilitate higher performance by agents.
Having founded several start-ups, Lagemann has scaled technology teams that have provided the foundation for efficiencies that have been instrumental in product and business growth. Previously, he served as chief technology officer at Reality Games, a developer of mobile games based on big data. In this role, he built and led a technical engineering team that developed big data-based games. Before that, he served as CEO at Spirit Labs GmBH, and CTO at iQU, which provides technology and other services designed to enhance the gaming development process.
“To create a technology startup from scratch, we needed a leader and Sebastian is the ideal person to do so for the long term,” said Ray Iglesias, Founder and CEO of Aigent. “He brings both the technical and business knowledge that will be critical in building our technology and ensuring it can continue to evolve and meet the needs of customers. “Sebastian’s ability to develop agile teams will be essential in ensuring we can maintain the growth and agility we need as we continue to grow,” said Iglesias.
“Artificial Intelligence is well suited to dramatically improve call center performance,” said Lagemann. “I’m thrilled to help advance a platform and interface that can empower agents to become better and faster, and ultimately deliver a more positive customer experience.”
Aigent is a Live Voice AI Saas platform that quickly and easily connects to most existing premise or cloud-based telephony systems and provides real-time, content-based guidance to call center agents. Detecting opportunities during a live call, Aigent helps agents deepen customer relationships while supporting corporate client objectives to generate new and protect existing revenue. Designed for Inbound and Outbound calls; Customer Service, Support, and Sales, Onsite, and Work From Home. Our platform natively supports English and can be customized to support any language.