This is the "wpengine" admin user that our staff uses to gain access to your admin area to provide support and troubleshooting. It can only be accessed by a button in our secure log that auto generates a password and dumps that password after the staff member has logged in. We have taken extreme measures to ensure that our own user is not going to be misused to harm any of our clients sites.

Building Data Acquisition Team from Scratch

(by Eoin Watts – Aigent’s Data Acquisition Officer) At Aigent, we are using artificial intelligence to provide real-time support to call center agents. This in-call assistance decreases overall call-handling time, reduces agent training, improves customer satisfaction and ultimately increases company profits. In order to create features which make the above possible we needed to train …

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