But, transcription is only the beginning of business transformation.
Being able to see and analyze your call data can inform everything from quality assurance and training to awards and recognition, as well as identifying needs for new processes or projects.
One of the most common problems that plagues quality assurance and process improvements is that they’re based on tiny sample sizes. At the same time, decisions about what drives the best customer satisfaction or highest NPS are often based on assumptions rather than data.