You may not know it, but artificial intelligence is everywhere today. Ever ask Siri, Alexa, or Google Home a question? Or used Waze to find your way home? AI powers the algorithms behind these devices and apps, the social media feeds we receive, and what we see when we log in to Facebook or LinkedIn. Every day, AI provides machines with the ability to learn, adapt, and make decisions.
In early 2020 Aigent built a Speech Model with a Word Error Rate (WER) of 9%. For those new to Speech Recognition, WER is a common metric used to measure the accuracy of speech model transcriptions. Aigent’s Speech Model’s WER is particularly impressive given the model is trained upon data from a notoriously tricky domain – …
Using Automated Speech Recognition to Support Human Transcriptions Read More »
The impact from Covid-19 has sent shock waves through the business world. All of us have been forced to adapt entrenched habits in order to navigate new realities. This shock has been particularly felt in contact centers, where the Work From Home (WFH) culture has never really taken off. Industry bosses have long resisted WFH …
(by Eoin Watts – Aigent’s Data Acquisition Officer) At Aigent, we are using artificial intelligence to provide real-time support to call center agents. This in-call assistance decreases overall call-handling time, reduces agent training, improves customer satisfaction and ultimately increases company profits. In order to create features which make the above possible we needed to train …
The Web Summit 2019, Europe’s largest and most important technology marketplace was held in Lisbon last November. Aigent’s Tools Engineer Vijaylaxmi Manoharan represented Aigent to get updates on the current tech trends, connect with like-minded people in the tech world, learn and bring as much knowledge and fresh ideas to Aigent. Aigent is a software …
