Uncategorized

Using AI to Drive Customer Experience

You may not know it, but artificial intelligence is everywhere today. Ever ask Siri, Alexa, or Google Home a question? Or used Waze to find your way home? AI powers the algorithms behind these devices and apps, the social media feeds we receive, and what we see when we log in to Facebook or LinkedIn.   Every day, AI provides machines with the ability to learn, adapt, and make decisions.

Using Automated Speech Recognition to Support Human Transcriptions

In early 2020 Aigent built a Speech Model with a Word Error Rate (WER) of 9%. For those new to Speech Recognition, WER is a common metric used to measure the accuracy of speech model transcriptions. Aigent’s Speech Model’s WER is particularly impressive given the model is trained upon data from a notoriously tricky domain – …

Using Automated Speech Recognition to Support Human Transcriptions Read More »