Your Customers Deserve the Best (So Do You)
With the explosion of online shopping and digital transformation changing consumer expectations, you can’t afford a single bad customer experience.
More online shoppers also mean you’re likely to get more customers asking for help. How you handle the influx can make or break your brand.
Whether an agent needs to track a shipment, send out a replacement item, or help a customer unlock their account, each interaction has the potential to create a repeat customer or a vocal detractor.
Aigent’s Process Genie includes a robust scenario library that leverages your knowledge base to offer proactive process guidance and the next best activities for any situation. Customize scenarios to fit your needs and segment the messages agents receive based on their skill level, tenure, or which customers they’ll be serving.