Insights
Stay in the loop on our latest technology developments, announcements, and thought leadership on how artificial intelligence and machine learning intersect with customer service.
Using AI to Drive Customer Experience
You may not know it, but artificial intelligence is everywhere today. Ever ask Siri, Alexa, or Google Home a question? Or used Waze to find your way home? AI powers the algorithms behind these devices and apps, the social media feeds we receive, and what we see when we log in to Facebook or LinkedIn. Every day, AI provides machines with the ability to learn, adapt, and make decisions.
Using Automated Speech Recognition to Support Human Transcriptions
In early 2020 Aigent built a Speech Model with a Word Error Rate (WER) of 9%. For those new to
Working from home? Aigent is here to help
The impact from Covid-19 has sent shock waves through the business world. All of us have been forced to adapt
Building Data Acquisition Team from Scratch
(by Eoin Watts – Aigent’s Data Acquisition Officer) At Aigent, we are using artificial intelligence to provide real-time support to
Aigent is on the Right Track
The Web Summit 2019, Europe’s largest and most important technology marketplace was held in Lisbon last November. Aigent’s Tools Engineer
Aigent’s second year at #Money2020USA
Three weeks ago, Dave Lampert, President of Aigent, attended Money2020 in Las Vegas. Money2020 is one of the top global