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Better Calls by Design
With an artificial intelligence platform that listens to live voice calls, agents get real-time guidance to deliver the best customer experience imaginable.
Build a better, intelligent, and more powerful call center.
Aigent is an all-in-one technology solution that works with your contact center telephony system to listen to live calls and immediately help agents help your customers better, faster, and smarter.
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Seamless Integration
Aigent seamlessly integrates into your existing CRM and telephony solutions–on premise or in the cloud
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Bank-grade Security
All data is AES-256 end-to-end encrypted, and our platform is PCI-DSS Level 1-certified, and SOC 2-compliant
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Custom Speech Model
Designed specifically for contact center customer support and two way agent-customer conversations
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Proprietary Language Processing
Intent detection and clustering, sentiment analysis and emotion detection give agents a comprehensive view of the customer’s state of mind
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Machine Deep Learning
Aigent continuously learns, optimizes, and improves with each customer interaction
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Real-time Coach
Like having the most seasoned trainer sitting next to every agent, actively guiding reps toward better outcomes
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Process Genie
An unlimited, cloud-based scenario library empowers agents to handle hundreds of call types easily and accurately
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Call Monitor
Provides tips for disarming a situation or routing a call to the appropriate team before it’s too late
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Transcription IQ
Transcribes calls (minus sensitive data) into a searchable database, making QA and audits more efficient, accurate, and actionable
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Aigent Central
Your command center for Aigent—a dashboard and analytics hub where you can measure progress and proficiency with a real-time view of your call data and interactions
No matter how complex your products or services–or how many iterations there are–Aigent will save your agents time, make your business more efficient, and increase customer satisfaction. With the power of AI built for call centers, Aigent can transform your teams into servicing superheroes.
Explore the platform in depth by clicking a link below.