We Believe Technology and Humans Work Best Together

Create the future of customer service and artificial intelligence with us.

We built Aigent to help agents achieve their best, driving customer satisfaction and loyalty while also optimizing your support operations with real-time data. 

Vision

We will make every interaction better, as it’s happening.

Mission

Deliver the leading AI technology platform for voice conversations, empowering agents in real time to delight your customers beyond expectation.

Core Values

  • Be Bold and Responsible
  • Bring New Ideas and Use Boring Solutions
  • Be Disruptive but Seek Harmony
  • Stick to the Vision and Listen to the Customer

At Aigent we act boldly and fearlessly. We don't wait for others to take action. There's no such thing as "somebody else's problem." If we see a problem, we fix it. Instead of asking for permission, we ask for forgiveness.

We can take risks because we're owners: We know the risk and follow the principle of "you break it, you fix it." But we also know that trying new things can lead to amazing discoveries and innovation.

Results count! We're dedicated to solving  problems. That means our toolbox includes anything from ugly solutions and dirty hacks to new technologies and innovative ideas.

We believe technology is a tool, not the goal. We don't stay in our comfort zone. We learn (and try!) something new every day. We work smarter, not harder.

We are a diverse team–in nationalities, personalities, and opinions. We embrace the value we gain through this diversity: Everyone has the right and responsibility to challenge the status quo; nothing is off limits. 

This approach only works with empathy and patience. We don't want assholes! We assume only the best intentions from our peers and try to ensure others understand our perspectives while actively listening to theirs.

Aigent's goal is to help agents help customers during real-time voice calls. This is our North Star and guides every product and technological enhancement. That means we listen to the customer and the market to make sure we are adding maximum value for our customers.

Be Bold and Responsible

At Aigent we act boldly and fearlessly. We don’t wait for others to take action. There’s no such thing as “somebody else’s problem.” If we see a problem, we fix it. Instead of asking for permission, we ask for forgiveness.

We can take risks because we’re owners: We know the risk and follow the principle of “you break it, you fix it”. But we also know that trying new things can lead to amazing discoveries and innovation.

Bring New Ideas and Use Boring Solution

Results count! We’re dedicated to solving  problems. That means our toolbox includes anything from ugly solutions and dirty hacks to new technologies and  innovative ideas.

We believe technology is a tool, not the goal. We don’t stay in our comfort zone and learn (and try!) something new every day. We work smarter, not harder.

Be Disruptive but Seek Harmony

We are a diverse team–in nationalities, personalities and opinions. We embrace the value we gain through this diversity: Everyone has the right and responsibility to challenge the status quo; nothing is off limits. 

This approach only works with empathy and patience. We don’t want assholes! We assume only the best intentions from our peers, try to ensure others understand our perspectives while actively listening to theirs.

Stick to the Vision and Listen to the Customer

Aigent’s goal is to help agents help customers during real-time voice calls. This is our North Star and guides every product and technological enhancement. That means we listen to the customer and the market to make sure we are adding maximum value for our customers.

Meet our Team

We are an Amsterdam-based start-up with deep roots in call center services and technology. We believe that technology should make people smarter, not replace them. Our team of machine learning experts, linguists, programmers, and product analysts is there to help improve your agents’ performance.

Ray Iglesias

Founder & Chairman

James Hewitt

Chief Executive Officer

Sebastian Lagemann

Founder & Chief Technology Officer

Casey McGuane

EVP, Business Development

James Hewitt

Chief Technology Officer

Alexandru

Backend Engineer

Anabelle

Team Lead Data Acquisition Team

Andie

Security Specialist

Antonis

DevOps Engineer

Conrad

ASR Software Engineer

Efren

Testing Lead

Elmer

Monitoring Support

Eoin

Business Analyst

Gabriela

UX/UI Designer

Gail

Executive Support

Gendelly

Recruiter

Illia

Backend Engineer

Márk

DevOps Engineer

Rencel

Operations Manager Data Acquisition Team

Rohit

Backend Developer

Rubie

Monitoring Support

Van

DevOps Engineer

Vijayalaxmi

Team Lead Tools

Wendy

Marketing Manager

Wiebke

Director of Operations & Project Management

Yun

Frontend Developer

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